Help centre
اردو میں پڑھیںAnswers to common questions about ordering, paying, delivery and returns on Buiss9.
How do I place an order?
Find a product, choose its option (size, colour), tap Add to cart, then Checkout. You can check out as a guest or with an account.
How can I pay?
Cash on delivery is available on most orders. You pay the rider when your parcel arrives. Other payment methods appear at checkout when they are switched on.
Where is my order?
Signed-in shoppers can open My orders. Guests can use the link on their order confirmation page. Each shop sends its part of the order separately.
I ordered as a guest — how do I track it?
After checkout you saw an order confirmation page with your order number and a private tracking link — save or bookmark that page. It shows every step: confirmed, packed, on its way and delivered. If you lost the link, contact us with the phone number you ordered with and we will help.
How long does delivery take?
Usually about 2 days within the shop's city, about 4 days within the same province, and about 6 days elsewhere in Pakistan. Each product page shows an estimated arrival date.
Can I return something?
Yes, within the shop's return window. Open the order and tap Request a return. See the Returns policy page for details.
How do I contact a shop?
Use the Message shop button on any product or shop page. Replies appear under Messages.